Create the ledger
Save request time, amount, method and cashier reference.
Name the open stage
Ask whether the request is in KYC, payment review or already dispatched. Keep one support case.
Trace receipt
Obtain the processor reference and confirm cleared funds. Never pay a release charge.
Related guides
Frequently asked
When does the clock start?
At request, with stages measured separately.
Does paid mean received?
Not always.
Should I cancel?
Only after support explains the effect.
Continue with the terms open
Verify the route, keep the evidence and set the budget first.
Go to the BSB007 Cashier